The main charging models
Hourly support
Hourly support suits occasional faults, small setup jobs and businesses with limited ongoing needs. Compare the minimum charge, billing increments, travel, remote access, parts and whether diagnostic time is chargeable.
Monthly support
A monthly plan can provide continuity and defined response arrangements. The useful comparison is not price alone: check the included users, devices, locations, systems, hours, fair-use limits, monitoring, maintenance and exclusions.
Project work
Migrations, office moves, website builds, backup deployments and device rollouts should normally have a written scope. Check dependencies, change control, handover, third-party costs and what happens if the client's information or approvals are late.
Vengera's published starting prices
- IT support and repair labour from £40 per hour
- Support Essentials from £49 per month
- Business Support from £149 per month
- Simple websites from £495
- Business websites from £950
These are Vengera's prices, not a claim about the whole Nottingham or Derby market. The exact scope, limits, travel, parts, licences and third-party charges must be confirmed in the quote or plan.
Questions that make quotes comparable
- Exactly which people, devices, sites and services are covered?
- What response target applies, during which hours, and is resolution time different?
- Which work is included and which is billed separately?
- Are backups, monitoring and security controls actually provided or only recommended?
- Who owns administrator accounts, documentation, domains and subscriptions?
- What are the minimum term, notice period and exit arrangements?
Watch for false economies
A low monthly price may cover very little; an expensive plan may include controls the business does not need. Poor documentation, unclear ownership and unsupported hardware can also make a future change of provider costly. Ask for the service boundary in writing.
Choose around business risk
Estimate what an hour or day of downtime would cost, how many people depend on the systems and what data must be protected. A one-person consultancy and a busy clinic should not buy the same support purely because they have the same number of laptops.
Need help applying this to your business?
Vengera can assess the current setup, explain the priorities and scope any practical improvements.