Privacy Policy

Last updated: June 2026

This policy explains what personal data Vengera collects, why I collect it, how it is stored, and how you can contact me about it. It is written to be plain and honest — if anything is unclear, just ask.

Who is responsible for your data

Vengera is a sole trader (not a limited company), based in Long Eaton, United Kingdom, providing local PC repair and IT support. For the purposes of UK data protection law (UK GDPR and the Data Protection Act 2018), Vengera is the “data controller”. You can reach me about anything in this policy at [email protected].

What data I collect

• When you get in touch (website form or email): your name, email address and the message you send.
• When I carry out a repair or job: your contact details (email and, if you give it, phone number), your address if I need to visit you or collect and return equipment, and notes about your device, the problem and the work done.
• Technical data: standard server and CDN logs (such as IP address, browser type and pages visited), generated automatically when you visit the site, used only to keep it secure and working.

This site uses Google Analytics 4 for basic visitor measurement (see "Analytics cookies" below). I do not use advertising trackers, and the site does not set marketing cookies. I do not sell or rent your data to anyone.

Analytics cookies (Google Analytics)

This site uses Google Analytics 4 to understand how people find and use the site — for example which pages get visited and whether people come from Google, a link, or directly. This helps me improve the site over time. Google Analytics sets a small number of first-party cookies for this purpose (names like _ga and _ga_*).

These cookies are only set if you click “Accept” on the cookie consent banner when you first visit. If you decline, no analytics cookies are set and no data is sent to Google. You can change your choice at any time by clearing your browser data for this site. Google may process the data in the US; they are certified under the UK Extension to the EU–US Data Privacy Framework. See Google’s privacy policy for details.

Why I use it, and the lawful basis

• To reply to your enquiry and give you a quote — lawful basis: taking steps at your request before entering a contract, and my legitimate interest in responding to enquiries.
• To carry out the work you ask for and keep you updated — lawful basis: performance of our contract.
• To keep proper business records (such as invoices and job history) — lawful basis: legal obligation (tax and accounting) and my legitimate interest.
• To keep the website secure and functioning — lawful basis: legitimate interest.

Who I share it with

I never sell your data. I use a small number of trusted service providers (“processors”) to run the business — for example website hosting and content delivery (Cloudflare) and email. They only process your data on my instructions. I may disclose data if I am required to by law.

How it is stored and protected

Your data is held on reputable, access-controlled services (my email and website hosting) and on my own devices, which are kept secure with up-to-date protection. Access is limited to me. I take reasonable technical and organisational steps to protect your information against loss, misuse or unauthorised access, and I only keep what I actually need.

How long I keep it

Enquiry messages are kept for as long as needed to deal with your request and for a reasonable period afterwards (normally up to 24 months), then deleted. If you become a client, I keep job and accounting records for as long as legally required (typically up to six years for tax purposes), then delete them.

Your rights and how to contact me

You have the right to access, correct, delete or restrict your data, to object to processing, and to data portability. To exercise any of these — or just to ask a question about your data — email [email protected]. You also have the right to complain to the UK regulator, the Information Commissioner’s Office (ICO), at ico.org.uk.