Terms of Service
These are the basic terms on which Vengera provides services. Specific work is always agreed with you in a written quote before it begins; where that quote says something different, the quote takes priority.
1. Who you’re dealing with
Vengera is a sole trader (not a limited company), based in Long Eaton, United Kingdom. Contact: [email protected]. Phone: 07586 191443. WhatsApp: 07586 191 443.
2. Quotes & pricing
The first chat is free and without obligation. Prices shown on the website (e.g. “from £40/hr”, “websites from £495”, “support plans from £49/month”) are starting points; your actual price is set out in a written quote. Project work is quoted in writing before it starts.
All prices are in pounds sterling (£ GBP). Unless stated otherwise, prices are exclusive of VAT. As a sole trader below the VAT registration threshold, Vengera does not normally charge VAT.
3. Payment
Payment terms are stated in your quote or invoice. For larger projects a deposit (typically 30–50% of the project total) may be required before work begins. The balance is due on completion or as set out in your quote.
All invoices are payable within 14 calendar days from the invoice date unless a different period is agreed in writing. Late payments may incur interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.
4. What you're responsible for
To keep things moving, you agree to:
- provide accurate information and access credentials we need to do the work;
- respond to reasonable requests for feedback, approvals and decisions in a timely way;
- back up your own data before we begin any work that could affect it — unless you've specifically asked us to handle backups as part of the job;
- make sure you have the right to any content, images, trademarks or materials you supply for use in a website, application or other deliverable.
5. Intellectual property
What you own. Once full payment is received, you own the final deliverables created specifically for you under a project quote — such as the finished website, application, or content written for you. Where the deliverable includes open-source components or third-party libraries, those remain governed by their own licences.
What we keep. Vengera retains ownership of pre-existing tools, code libraries, templates, and working methods used to produce your deliverables. You get a perpetual, royalty-free licence to use those as part of the finished deliverable.
Portfolio use. Unless you ask us not to (in writing), we may refer to the work we did for you in our portfolio, on our website, and in client conversations. We will never publish anything confidential or sensitive without your permission.
6. Acceptable use
When we provide hosting, email, cloud services or similar infrastructure for you, you agree not to use those services for anything illegal, fraudulent, harassing, or that infringes someone else's rights. This includes sending unsolicited bulk email (spam), hosting malware, or distributing copyright-infringing material.
If we reasonably believe your use violates this clause or applicable law, we may suspend the affected service and let you know why. We will work with you to resolve the issue where possible.
7. Support plans
Monthly support plans are rolling and can be cancelled at any time with 30 days' notice, with no long lock-in. Details — including what's included, response times, and any fair-use limits — are set out when you sign up.
Support plans cover remote assistance, advice, and maintenance as described in your plan. On-site visits, hardware purchases, and out-of-scope project work are quoted separately.
8. Data handling & privacy
How we handle personal data is set out in our Privacy Notice. In short: we collect only what we need, we do not sell or share your data unnecessarily, and we take reasonable technical and organisational steps to keep it safe.
If we process personal data on your behalf (for example, when hosting a website that collects customer enquiries), we act as a data processor and you act as the data controller. We will handle that data only on your documented instructions and will notify you promptly if we receive a data subject request or become aware of a breach affecting your data.
9. Cookies
Our website uses only essential cookies (for form protection) and, with your consent, analytics cookies (Google Analytics 4). No marketing or tracking cookies are set without your consent. Full details are in our Privacy Notice.
10. Termination
Either of us may end a project or support relationship by giving written notice. If a fixed-price project is ended part-way through, you pay for the work completed up to the termination date at the agreed rate or a pro-rata share of the project price.
For support plans, cancellation takes effect at the end of the current billing month (30 days' notice). You retain access to any deliverables already paid for.
11. Liability
I take reasonable care in all work. To the extent permitted by law, my total liability for any claim arising from our services is limited to the amount you paid for the relevant work in the 12 months before the claim arose. Nothing in these terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence, or fraud). Your statutory rights as a consumer are unaffected.
I am not liable for indirect or consequential losses (like lost profits, lost business, or data loss), except where the law says otherwise.
12. Complaints
If something goes wrong, please tell me straight away — email [email protected] or call 07586 191443. I aim to acknowledge complaints within 2 working days and resolve them within 10 working days. If we cannot resolve the issue directly and you are a consumer, you may be able to use the Consumer Rights Act 2015 and alternative dispute resolution services.
13. Force majeure
Neither of us is liable for delays or failures caused by events beyond reasonable control — including natural disasters, pandemics, acts of government, internet or power outages, and cyber-attacks. We will each let the other know as soon as possible and work together to minimise disruption.
14. Changes to these terms
These terms may be updated from time to time. The current version is always available at this page. For significant changes that affect your existing services, I will notify you in advance (usually by email). Continuing to use our services after the change takes effect means you accept the updated terms.
15. Governing law
These terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.
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