Terms of Service
These general terms apply when Vengera provides IT support, computer repair, website or digital services. A quote, proposal, service plan or other written agreement may add to or vary these terms. If there is a conflict, the more specific written agreement takes priority for that work.
1. Business identity and contact
Vengera is the trading name of Deivydas Vengercevas, a sole trader based in Long Eaton, United Kingdom.
Email: [email protected]
Telephone and WhatsApp: 07586 191443
2. Forming an agreement
A website enquiry or initial discussion does not require either party to proceed. An agreement is formed when the client accepts a quote, proposal, support plan or other clear written offer from Vengera. The agreement will identify the service, price or rate, important assumptions and any specific payment or delivery terms.
3. Prices, quotes and changes
Website prices are guides and starting points. The applicable rate or project price is confirmed before chargeable work begins. Unless the quote states otherwise:
- hourly support starts with a minimum first hour and is then billed in 30-minute blocks;
- parts, replacement equipment, licences, subscriptions, hosting, paid software, delivery and other third-party charges are additional;
- project work includes only the deliverables and revision process described in the accepted scope; and
- prices are in pounds sterling and the invoice will show the applicable tax treatment.
If diagnosis or new information changes the requirement, Vengera will explain the options and seek approval before carrying out additional chargeable work. A client-requested change may affect price and timing.
4. Payment
Payment dates and any deposit or staged-payment requirements are stated in the quote or invoice. Unless a different period is agreed, invoices are due within 14 calendar days.
For qualifying business-to-business debts, Vengera reserves the right to claim statutory interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998. This does not apply in the same way to consumer debts.
5. Consumer rights and cancellation
Nothing in these terms removes rights that a consumer has under applicable law. Services supplied to consumers must be performed with reasonable care and skill, within a reasonable time where no time has been agreed, and for a reasonable charge where no price has been agreed.
A consumer who enters a service contract at a distance or away from Vengera's business premises will normally have a statutory 14-day cancellation period, subject to legal exceptions. If the consumer asks in writing for work to start during that period and later cancels before completion, a proportionate amount may be payable for work supplied up to cancellation. The right to cancel may be lost once the service has been fully performed where the legally required request and acknowledgement have been given.
Any specific cancellation information and form required for a consumer contract will be supplied with the agreement. More information is available from GOV.UK.
6. Client responsibilities
The client agrees to:
- provide accurate information, timely decisions and the access reasonably needed for the agreed work;
- confirm that they are authorised to request work on the relevant device, account, system, premises, data and materials;
- maintain an appropriate backup before work that could affect important data, unless backup is expressly included in scope;
- identify confidential, regulated or especially sensitive data and any access restrictions before work begins;
- keep administrator and recovery information secure and change temporary credentials when advised; and
- obtain the rights and permissions needed for content, software, images, trademarks and other materials supplied to Vengera.
7. Computer repair, data and equipment
Diagnosis is based on the symptoms and condition available at the time. A fault may have more than one cause, and testing can reveal additional defects. Vengera does not purchase parts or extend chargeable work beyond the agreed allowance without approval.
No storage device or repair process can guarantee that data will be preserved or recovered. The client remains responsible for backups unless data backup or recovery is expressly included. Specialist data recovery and board-level repair may require a third party and a separate quote.
Equipment must be collected or delivery arranged within a reasonable period after notice of completion. Any storage charge or process for uncollected equipment will be notified in writing and applied only as permitted by law.
8. Website and digital projects
The client is responsible for supplying agreed content, access and approvals by the required dates. Delays or incomplete information may move the delivery schedule. Search position, traffic, enquiries, sales, uninterrupted availability and third-party approval are not guaranteed.
Launch depends on final approval, payment terms and access to the domain, hosting and connected services. Ongoing hosting, maintenance, backups, security monitoring and content updates are included only where the written scope says so.
9. Intellectual property
Each party keeps ownership of material it owned before the work. The client remains responsible for material it supplies.
After full payment, the client receives the ownership or licence to use project deliverables described in the accepted proposal. Open-source software, stock assets, fonts, platforms, APIs and other third-party components remain subject to their own licences and terms. Vengera retains ownership of pre-existing methods, reusable tools, libraries, know-how and templates, while granting the client the rights stated in the proposal to use them as part of the deliverable.
Vengera will not publish confidential information. Public reference to completed work or use in a portfolio will be based on the permission stated in the proposal or separately obtained from the client.
10. Third-party services
Domains, hosting, cloud services, software, hardware, payment providers and other third-party services are governed by their providers' prices, availability, licences and terms. Vengera is not responsible for a third party's independent outage, price change, product withdrawal or decision, but will provide reasonable assistance within the agreed scope.
Where practical, core business accounts should be registered to the client. The client is responsible for paying renewals and maintaining valid billing details unless Vengera has expressly agreed to provide and invoice that service.
11. Monthly support and maintenance
A support plan covers only the users, devices, services, hours, response arrangements and fair-use limits set out in the accepted plan. Resolution time is not the same as response time and can depend on access, diagnosis, parts and third-party providers.
The initial term, billing period, notice and any included or excluded work are stated in the plan. On-site visits, equipment, licences and project work are separate unless specifically included.
12. Confidentiality and data protection
Each party will use reasonable care with confidential information received for the work and will use it only for the agreement, legal obligations and protection of legitimate rights. This does not apply to information that is already public through no breach, lawfully received elsewhere or required to be disclosed by law.
Vengera's handling of personal data as a controller is described in the Privacy Notice. If work requires Vengera to process personal data solely on the client's behalf, any data-processing terms required by law will be agreed for that service.
13. Suspension and termination
Either party may end an ongoing arrangement in accordance with the notice in the accepted agreement. Either party may end it sooner for a serious breach that is not corrected within a reasonable period after written notice, or immediately where continued work would be unlawful or create a material security risk.
On termination, the client must pay for authorised work completed and non-cancellable costs properly incurred up to the termination date, subject to consumer cancellation rights and other applicable law. Vengera will provide paid deliverables and reasonable handover information within the agreed scope.
14. Liability
Nothing in these terms excludes or limits liability where the law does not allow it, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Consumer statutory rights are unaffected.
For a business client, and to the extent permitted by law, Vengera is not liable for indirect or consequential loss, loss of profit, revenue, business or anticipated savings. Vengera's total aggregate liability arising from a particular service is limited to the fees paid or payable for that service in the 12 months preceding the event giving rise to the claim. This limit does not apply where liability cannot lawfully be limited.
The client is responsible for decisions made after advice, for information and access outside Vengera's control, and for losses caused by third-party services or pre-existing faults except to the extent caused by Vengera's failure to use reasonable care and skill.
15. Events outside reasonable control
Neither party is responsible for delay caused by an event outside its reasonable control, provided it informs the other party and takes reasonable steps to reduce the effect. Payment remains due for work already properly supplied.
16. Complaints
Raise a concern as soon as possible by emailing [email protected] or calling 07586 191443. Include the relevant quote or invoice, the problem and the outcome requested. Vengera will review the issue and provide a substantive response as soon as reasonably practical.
17. Changes to these terms
The website version may be updated for future agreements. A change does not retrospectively alter an existing fixed agreement unless both parties agree or the agreement already provides a lawful mechanism for the change.
18. Governing law
These terms and agreements with Vengera are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory consumer right to bring a claim elsewhere.
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