1. Scope of this website
This website provides marketing and pre-sales information about Vengera's growth-systems services for local service SMEs.
The public website accepts initial business enquiries only. The website alone does not create a contract; final scope, commercials, and delivery assumptions are confirmed in writing before paid work begins.
2. Enquiries and response
The website accepts initial enquiries through the on-site form or by direct email to [email protected]. Enquiries should include enough context to understand the business, the bottleneck, and the tools involved.
Website form submissions are sent to Vengera's first-party contact endpoint on `vengera.co.uk` and then passed to the mail-delivery provider needed to reach the business inbox.
Vengera aims to reply promptly, usually within 1 business day, but response time is not guaranteed unless a formal managed service arrangement is already in place.
3. No contract from the website alone
Nothing on the website creates a binding service contract by itself.
Paid work starts only after written scope, commercials, delivery assumptions, and acceptance have been agreed in writing.
4. Typical service boundary
- Vengera focuses on growth systems: lead response, booking flow, CRM hygiene, quote follow-up, reporting visibility, and operational handoff
- AI, Microsoft 365, light IT support, and website operations may support delivery where relevant, but they are not sold as generic MSP or helpdesk services on this public site
- Website builds, SEO, PPC, and wider marketing execution remain partner-led unless explicitly included in writing
- Projects may require client approvals before changes are made to accounts, workflows, integrations, calendars, inboxes, CRMs, or other business-critical systems
5. Pricing posture and quotes
Vengera does not publish public prices on this website at this stage.
The normal commercial shapes are a fixed-fee audit, scoped setup or build work, and monthly managed growth ops. Quotes and proposals explain which structure applies to the work being discussed.
Third-party software, licences, hardware, supplier fees, and partner work are excluded unless explicitly stated otherwise.
6. Client responsibilities
- Provide accurate information about the current setup and any material constraints
- Give timely access, approvals, and decision-makers where needed
- Avoid sending sensitive information by insecure methods unless a secure process has been agreed
- Keep responsibility for third-party agreements, software subscriptions, and licences unless the written scope says otherwise
7. Third-party platforms and suppliers
Some solutions rely on third-party services such as Microsoft 365, CRM platforms, quoting tools, scheduling products, workflow tools, hosting providers, or partner-delivered services.
Those services remain subject to the supplier's own terms, availability, pricing, and technical limits.
8. Changes, access, and approvals
Work that changes access, security settings, workflows, integrations, automations, or live operational systems may require explicit client approval before implementation.
Material scope changes, new deliverables, or extra supplier dependencies are handled through updated written scope rather than implied from website copy.
9. Liability and website information
The website is a high-level summary of services and operating approach. Final project terms, liability position, delivery scope, response expectations, and payment terms are set out in the written engagement documents.
Vengera does not guarantee that the website will always be available, uninterrupted, or error-free.
10. Intellectual property and handover
Website content, proposals, and internal working materials remain Vengera intellectual property unless written engagement terms say otherwise.
Where a paid project includes documentation, reporting templates, automations, or handover materials, the written scope explains what the client receives and how it may be used.
11. Governing law and complaints
Unless mandatory law requires otherwise, website use and business engagements are governed by the laws of England and Wales.
Questions about these terms should be sent to [email protected].